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Press Releases

International e-commerce is growing – China shows the way

E-commerce continues its strong growth. In 2018, the digital purchases made by Finns grew approximately six per cent and this growth is expected to continue – especial in mobile. The Finnish Commerce Federation is concerned that online stores, located in countries like China, do not adhere to the same regulations as those located in the EU.

Growth of commerce slowing down – taxation undermines competitive strength

On the brink of summer 2018, there was a turn of events that was particularly evident in the amount of revenue in department store trade and wholesale trade*: the three per cent growth witnessed at the start of the year turned down. The growth of specialty goods trade and grocery trade also slowed down. The slowing growth will also continue next year, and unemployment will begin to increase again. The greatest challenge facing commerce is the domestic cost burden, which makes it difficult to compete on a global scale. Value added tax specifically penalises work done in Finland.

Mikko Helander continues as Chair of the Finnish Commerce Federation

Mikko Helander, Executive Director of Kesko Corporation, continues as Chairman of the Finnish Commerce Federation in 2019. Taavi Heikkilä, Executive Director of SOK Corporation, continues as Vice Chairman.

The commerce sector has a significant role in increasing employment – deregulation strengthens the Finnish economy

The Finnish Commerce Federation has announced its Government Programme objectives for the 2019 parliamentary elections. Commerce supports well-being, which is based on work, growth and environment. The Finnish Commerce Federation offers concrete solutions—for example, for increasing employment.

Customers over the age of 50 satisfied with Finnish service quality: Customer satisfaction in Finnish consumer services 2018

There are significant differences between age groups in customer satisfaction related to services. The satisfaction of customers under the age of 35 is lower than that of customers over the age of 50 in nearly every field. Of all the commercial industries, customers value the quality of grocery trade; however, the relative price experience is weaker. All in all, the highest customer satisfaction results were found in health services, hotels and grocery trade.

When food supplements purchased from distant lands contains designer drugs or a charger burns down the house, the buyer is responsible

Finnish authorities and other organisations campaign widely for safe online shopping. In recent years, consumer shopping at online shops located in distant lands has increased heavily, and Finnish Customs has filled up with small packages. At worst, these purchases can be “dangerous trash” according to the observations of the authorities. The campaign also wants to make consumers aware of their own responsibility: if you buy items directly from outside the EU, you are also responsible for the safety of the products.

Growth in commerce will slow down next year – taxation on services limits growth

Even a strong economic cycle has not been enough to bring commerce to the level of growth of the early 2000s. Retail is estimated to grow this year as well as last year. However, the growth will slow down next year. Employment has risen only temporarily and will continue to decline in 2020. Growth in wholesale turnover has not improved the rate of employment. The development of the service sector is slowed down by multiple taxes accumulated on top of the services’ prices. Heavy taxation on services and decreased consumption due to the ageing population will make the future of the private service sector very difficult if there will be no tax cuts.

The role of alcohol in tourism in Estonia is diminishing