Finnish Commerce Federation


Customer satisfaction explored – improvement strongest in sporting goods, greatest improvement in daily consumer goods and hardware chains

According to the Finnish Commerce Federation’s latest customer satisfaction index, customer satisfaction has grown across all trade sectors in Finland. The growth has been the strongest in sporting goods, whereas medical services have seen the biggest drop in customer satisfaction. Of all the sectors covered, the best service experience is created in daily consumer goods trade. Customer service is a competitive advantage – also in Christmas trade. Christmas is traditionally the number one season of the year for the retail sector: sales increase by a quarter on average, and more than double in some areas of specialty goods trade.

Services for our members

  • Labour market services

  • Tutkimukset

    Researched data to support your operations

  • Tapahtumat ja koulutukset

    High-quality events and training

  • Ajankohtaiset tiedot kaupan alasta

    News about commerce sector

Advisory service for members

We serve our member companies in questions relating to employment and salary matters.

tel. (09) 1728 5151

on 9.00 a.m.–15.00 p.m.
On Wednesdays 9.00 a.m.–14.00 p.m.



Finland needs employment actions


Well-being through supporting growth


Sustainability with climate actions


Prospering commerce, happy Europe

The Finnish Commerce Federation is a nationwide commerce sector lobbying organisation whose mission is to promote Finnish commerce. We develop the cooperative action and operational preconditions of commerce companies and take care of our members’ business and employer benefits. We play a significant role in the labour market. The Finnish Commerce Federation negotiates the commerce sector’s collective labour agreements, resolves labour disputes and serves its members in employment affairs. We develop the cooperative action and operational preconditions of companies in the commerce sector.