Finnish Commerce Federation

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FCCA, Finnish Commerce Federation and the Federation of Finnish Enterprises: A good consumer relationship is in the common interest of companies and consumers

The Finnish Competition and Consumer Authority (FCCA), the Finnish Commerce Federation and the Federation of Finnish Enterprises will launch the good consumer relationship campaign on 5 September 2019, Finland’s Entrepreneur Day. On that day, SMEs in the commerce sector will be familiarised with the basics of consumer protection. The aim is to strengthen the awareness and skills of the sellers so that they know how to act at different stages of the sales process. All this will lead to a good consumer relationship, which will enhance consumers’ trust in companies.

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The Finnish Commerce Federation is a nationwide commerce sector lobbying organisation whose mission is to promote Finnish commerce. We develop the cooperative action and operational preconditions of commerce companies and take care of our members’ business and employer benefits. We play a significant role in the labour market. The Finnish Commerce Federation negotiates the commerce sector’s collective labour agreements, resolves labour disputes and serves its members in employment affairs. We develop the cooperative action and operational preconditions of companies in the commerce sector.