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FCCA, Finnish Commerce Federation and the Federation of Finnish Enterprises: A good consumer relationship is in the common interest of companies and consumers

The Finnish Competition and Consumer Authority (FCCA), the Finnish Commerce Federation and the Federation of Finnish Enterprises will launch the good consumer relationship campaign on 5 September 2019, Finland’s Entrepreneur Day. On that day, SMEs in the commerce sector will be familiarised with the basics of consumer protection. The aim is to strengthen the awareness and skills of the sellers so that they know how to act at different stages of the sales process. All this will lead to a good consumer relationship, which will enhance consumers’ trust in companies.