The Finnish Commerce Federation condemns the walkouts and work stoppages against companies in the commerce sector as illegal industrial action. These disturbances reduce confidence in the functionality of the collective agreement system as a whole. The measures taken during the Christmas trade, which is essential for the commerce sector, also cause disproportionate harm to commerce companies and customers.
Month: November 2022
Since last year, customer satisfaction has increased in all the speciality and household goods trade sectors studied. In particular, domestic chains have improved their position in customer satisfaction, service experience and customer loyalty. Although customer satisfaction in the grocery trade did not increase, the average is still clearly higher than in other sectors.
The Finnish Commerce Federation and Tampere University of Applied Sciences (TAMK) are launching a digital business study module that offers employees working in the commerce sector the opportunity to develop their skills through practical courses. The course package will be available in the study selection of the Open University of Applied Sciences.
The Finnish Commerce Federation and the Federation of Finnish Enterprises say that Finnish companies should be able to seek a restraining order for individuals that cause constant disturbance. In Sweden, the company restraining order system has been in place in the commerce sector for more than a year, and the initial experiences have been positive. Disruptive behaviour has been an issue in the service sector, in particular. Customers, employees and companies need a safe place to access and provide services, the federations say.
The Finnish Commerce Federation considers the report on the future of the commerce sector approved by the government as a welcome and necessary development as the competitive strength of the sector must be protected. The Finnish Commerce Federation is satisfied with aspects such as the emphasises of the research, development and innovation (RDI) operations that enable utilising the opportunities created by digitalisation. On the other hand, city planning and the regulation of both alcohol and pharmacies would have required bolder reforming.
Hannu Krook, President of SOK, continues as the Chair of the Board of Directors of the Finnish Commerce Federation in 2023. Mikko Teittinen, CEO of Bang & Bonsomer Group Oy, was appointed as the Vice Chair.